INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I pay my bill?

You can either pay by cash, credit/debit card or cheque.

Can I return an item?

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

How do I cancel an order or item from my order?

If a customer has a problem with their order or change of mind about a purchase, the buyer should get in touch with us and ask for help within 2 business days of purchase. Once the buyer tells us there’s a problem, we’ll solve it within 3 business days.

What you do in case of Package Missing ?

If in case of missing package meanwhile shipping we are liable but sometimes the package is not delivered due to the wrong/ missing address or unavailability of the receiver in that case we are not responsible.

If an item has gone missing and hasn’t arrived, we’ll provide additional/more detailed tracking details, or offer a replacement or refund.

What is the refund method?

In order to be eligible for a refund, the money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

For more questions visit our page frequently asked questions.

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